Eligibility & payment
Who qualifies, and how to pay
Non-emergency medical transportation is for anyone who can't safely get to care on their own. Find out if that's you, how your ride can be paid for, and what to have ready.
- Help with Medicaid & insurance
- Private pay, priced upfront
- Questions answered by phone
Who qualifies
Do any of these sound like you?
You don’t have to be bedbound to use medical transportation. It exists for people who need to get to care and can’t safely get there on their own.
If one or more apply, we can help.
We’ll confirm your coverage before any trip is booked, so there are no surprises.
- You use a wheelchair or walkerOr you need a stretcher to travel.
- You can't drive yourselfAnd can't safely get there another way.
- Public transport isn't safe for youBecause of a medical condition.
- You're being dischargedFrom a hospital or care facility.
- You have recurring treatmentSuch as dialysis, chemotherapy or rehab.
- You need help to the doorNot just a ride to the curb.
Payment
Find your payment path
Choose how your ride will be paid for to see what’s covered, what happens next and what to have ready.
Medicaid
Authorization usually requiredMO HealthNet covers non-emergency medical transportation for eligible members going to covered appointments. These trips are arranged through the state's transportation broker or, for managed-care members, your health plan, and they choose the provider.
What happens next
- 1Check the appointment itself is Medicaid-covered.
- 2Request the ride through the broker or your health plan, and ask for Health & Wealth Legacy by name.
- 3If we're in their network, we confirm the pickup time with you.
Have ready
- MO HealthNet ID number
- Appointment date, time and address
- Mobility needs
Questions? Call (816) 518-1405. We’ll help you check your coverage before you book.
Coverage rules differ by state and by plan, and they change. Treat this as a starting point. We verify your specific benefit before a trip is confirmed, so nothing turns into a bill you weren’t expecting.
How it works
Three steps to your ride
- 1
Check your coverage
Pick your payment path above, or call us. We'll help you work out what's covered before you book.
- 2
Book your ride
Request online in about two minutes, or call dispatch. Book 48 hours ahead when you can; next-day rides and same-day hospital discharges are often possible too.
- 3
We pick you up
Your driver gets you to the appointment and home again, with help from your door if you need it.
Before you book
What to have ready
With these to hand, booking takes a few minutes. Missing something? Book anyway and we’ll sort it out on the confirmation call.
- Rider's full name and date of birthAs it appears on the insurance record.
- Insurance or member IDMedicaid, Medicare Advantage, or private plan card.
- Pickup and destination addressesIncluding the suite or department, if there is one.
- Appointment date and timeAnd the expected return time, if you know it.
- Mobility needsAmbulatory, wheelchair, or stretcher, and whether the rider transfers on their own.
- Escort detailsWhether a family member or aide is riding along.
FAQ
Frequently asked questions
Can’t find your answer? Call (816) 518-1405 or email Transportation@hwlegacynemt.com.
Can a family member ride along?
Yes, when it's arranged in advance. On private-pay trips an escort or extra passenger is $10–$20. Tell us when you book so the right vehicle is assigned.
Do you wait during the appointment?
For short appointments we can wait. For longer ones it's usually better to book a return pickup, and we'll come back at the agreed time. On private-pay trips, waiting is $35 an hour after a grace period.
What if the appointment runs late?
Call dispatch. Medical appointments often run over and we plan for it. We would rather adjust the pickup than have someone waiting outside.
Can I bring my own wheelchair or oxygen?
Yes to your own wheelchair: riders stay in their own chair, secured at four points. Portable oxygen is usually fine too. Tell us the type and size when you book so we can confirm it can be carried safely.
How do I cancel?
Call as early as you can: it frees the slot for another rider who needs it. Private-pay trips cancelled late, or missed, may carry a $25–$50 fee, depending on the notice given and whether the driver is already on the way.
Does Medicaid cover every trip?
Not always. Coverage usually applies to appointments that are themselves Medicaid-covered, and often needs broker authorization first. We'll help you check before you commit.
Not sure whether you qualify? Ask us. It's free and there's no obligation.
Dispatch answers coverage questions during our operating hours. Call and we'll help you work out where you stand before you commit to anything.